( Updated May 11 2024 )

I do not, will not, sell your data, ever.
I do not, will not, spam you.

Any information gathered about you in person, via email, in online conversations, or via my online forms (including your name, contact details, and birth details) will never be sold or deliberately shared with any other parties, apart from the following exceptions:

• if required by law to do so;
• in the secure processing of that data as necessary in fulfilling my work for you (see the Third Party Services I use, below);
• if expressly requested to do so by you in writing (by email)
  —example: for cross-referencing with other therapists or counsellors.

While I take great care to protect your personal data, if at any time you want your personal data altered, or deleted from my devices or server, you have that right. Please don’t hesitate to contact me in that instance.

1. Third Party Services I Use

My Booking Forms, Email Forms and Survey Forms are now hosted on my own websites. Security is via the Google reCaptcha v3 via my Google account.

1. The data from the forms on my websites is automatically sent to me via my private, encrypted Swiss email account at ProtonMail. (ProtonMail servers are located and secured under the Swiss Alps.)
2. Your Booking Form is stored temporarily on my computer while in use, and then on an external hard-drive, as a PDF document and is password-protected. It is not stored in my Email app, but is deleted from them after I have downloaded it to my computer as a PDF.
3. Any further email correspondence I have with you is generated via the Spark email apps (on my Mac OS and iOS devices).
4. I offer secure online credit/debit card processing via Stripe. I will email you an invoice via Stripe containing a live Stripe button that will open on the Stripe server.
5. My Exceptional Purpose Resource subscriber forms are now handled off-site digitally by Sender.net, now my CRM (Customer Relationship Management) service of choice. MailerLite also take spam protection enormously seriously and issue guidelines to all their customers to help protect their reputation. You can read their own Privacy Policy.
6. I now use my private Sync.com cloud account to briefly store the audio MP3 recording of your session(s), to offer you exclusive access to download your own audio file from the private link I email to you.
   Sync is a Canadian company with their servers situated in Canada; and abides by Canada’s strict privacy laws. The private link I email to you is encrypted by Sync at both ends, and they do not have access to the keys.
7. I use Zapier to automatically populate my mailing list (stored on the MailerLite server—see 1.7 above) from your online Stripe card payments to me. If you do not wish to receive any correspondence from me in the future, you can either unsubscribe easily from within the next newsletter (though, I don’t send them often) or contact me to request removal from my newsletter list and/or from my email Contacts list altogether — it’s your prerogative.

2. Confidentiality

1. All Consultations (discussions, emails, written material, and formula PDFs) are strictly confidential. 

3. Cookies

1. This site uses the Google Analytics cookies to collect your general usage data for analytics processing only. However, I have activated ‘IP-anonymization’ on my websites (your IP address is therefore truncated) to prevent personally identifiable information or associations about you being sent to Google.  
2. Google Analytics records my site’s anonymous visitors’ movements around my website, the time visitors spend on each page, demographics such as country or city location, and type of device (mobile, iOS, Apple, Windows, etc).
3. The ‘Peristent Cookies’ (text files) in your browser are also set to expire after one month.
4. [added Sept 23 2019] It may not be possible to switch off Cookies altogether. But at least with IP-Anonymization, your personally identifiable  activity cannot be tracked on this website. 

If you have any security concerns, please do not hesitate to contact me.

4. Testimonials

1. Any testimonials you have offered that are published on this site can be deleted or altered at your will. Please contact me for any changes, and I will implement them asap.

Personal Recommendation

I recommend you check out as much information as you can regarding the GDPR legislation from the European Union, and the other policies in your region (Australia, USA, etc.) whether a site visitor or a website owner. It ultimately applies to all of us, regardless of where we live. As a website visitor, you should find that you have extra rights to all of your online stored data, globally, as of May 25 2018.